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A2 - Organisational Psychology

Quick Lesson # 1 – Maslow’s Hierarchy of Needs

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AO1 (Description)

Physiological NeedsBasic biological needs.
Example: A salary that allows you to afford food and rest breaks.
Safety NeedsNeed for security and stability.
Example: A safe work environment and a secure job contract.
Belongingness NeedsNeed for social relationships and belonging.
Example: Good relationships with your team and collaborative projects.
Esteem NeedsNeed for recognition and respect.
Example: Receiving praise for good work or a promotion.
Self-Actualisation NeedNeed to achieve your full potential.
Example: Being given challenging, creative tasks that use your unique skills.
Deficiency vs. Growth NeedDeficiency Needs: The first four levels, driven by a lack.
Growth Needs: The highest level, driven by a desire to grow.
Example: A company must meet basic deficiency needs (e.g., job security) before employees are motivated by growth (e.g., training).

AO1 (Description) – for Saaednia (2011)

AimTo develop a new scale (BNSS – Basic Needs Satisfaction Scale) that measures a child’s satisfaction across all five of Maslow’s needs, which existing scales failed to do.
Procedure1. Qualitative: Interviews with 13 children, their parents, and teachers.
2. Used interview answers to write the questionnaire items.
3. Quantitative: Tested the 68-item BNSS on 300 children aged 9-11.
Results– BNSS was overall reliable (α=.84). Esteem needs were most linked to life satisfaction.
– Some subscales (Love, Physiological) had low reliability.
Conclusion– BNSS is a valid first attempt but needs refinement. Qualitative methods are better for this research.
– Findings only apply to wealthy urban children.

AO3 (Evaluation)

Application to Everyday LifePoint: A strength is high practical application.
Evidence: Used by managers to motivate staff – e.g., ensuring good pay before teamwork.
Explanation: This makes it a useful, real-world tool for improving motivation.
Link: This strengthens its application to everyday life.
Counterpoint: It can be rigid, ignoring individual differences in motivation.
Individual and Situational ExplanationsPoint: A weakness is its individualistic focus.
Evidence: It blames a person’s lack of motivation on their own unmet needs, ignoring situational barriers like poverty.
Explanation: This overlooks powerful situational factors that limit a person’s potential.
Link: This reduces its validity for people in restrictive situations.
Counterpoint: The safety need does acknowledge the importance of a secure environment.
Cultural DifferencesPoint: A weakness is cultural bias.
Evidence: Collectivist cultures may prioritise group belongingness over individual self-actualisation.
Explanation: The Western-centric hierarchy is not a universal model of motivation.
Link: This challenges its generalisability across cultures.
Counterpoint: The basic physiological needs are likely universal.
Determinism vs. Free WillPoint: A weakness is its deterministic nature.
Evidence: It assumes that one cannot achieve higher needs until lower ones are satisfied.
Explanation: This leaves little room for free will, where someone might pursue creativity despite poverty.
Link: This determinism reduces validity for exceptional cases.
Counterpoint: Maslow did acknowledge some exceptions like social activists.
ValidityPoint: A weakness is low scientific validity.
Evidence: Based on biased case studies (e.g., Einstein) rather than empirical testing.
Explanation: Concepts like self-actualisation are vague and difficult to test empirically.
Link: This means it has low reliability.
Counterpoint: It has high face validity as it intuitively makes sense.

AO3 (Evaluation) – for Saaednia (2011)

Application to Everyday LifePoint: A strength is practical use in schools.
Evidence: BNSS identifies children with unmet love/esteem needs.
Explanation: Allows targeted support like counselling.
Link:  Increases application to everyday life.
Counterpoint: However, its limited measurement of physiological needs limits this.
Individual and Situational ExplanationsPoint: A weakness is focus on individual over situation.
Evidence: Measures feelings (“I am important”), not context like poverty.
Explanation: Same score can have different causes, needing different solutions.
Link:  Reduces validity of results.
Counterpoint: However, interviews with parents/teachers provided some context.
Cultural DifferencesPoint: A weakness is limited generalisability.
Evidence: Study only on wealthy children in Tehran.
Explanation:  Findings, with esteem most important, may not apply to poorer cultures where safety is key.
Link: Reduces generalisability.
Counterpoint: However, the researchers acknowledge this limitation.
Determinism vs. Free WillPoint: A strength is it supports a mix of determinism and free-will.
Evidence: Behaviour is driven by unmet needs, but we choose how to satisfy them.
Explanation: A child can choose sports or academics to meet esteem needs.
Link: Provides a valid explanation.
Counterpoint: However, the fixed hierarchy is deterministic, limiting progress.
ValidityPoint: A strength is good internal validity from triangulation.
Evidence: Items on the BNSS came from child/parent/teacher interviews.
Explanation: This ensured the scale measured real needs for that group.
Link: Increases validity of findings.
Counterpoint: However, low reliability of some sub-scales weakens overall validity.

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